Our food photography backgrounds and surface boards are individually hand made to order, unless it is shown to be in stock on the listing. Please bear this in mind when ordering as there is a lead time usually 2 – 4 weeks to make the boards. Please also bear in mind that not every board is going to be exactly the same as the one pictured in the listing, but it will be very similar. We make every effort to reproduce the finish as described by using the same materials, processes and techniques.
With the exception of backgrounds which use waxes, all of our backgrounds and surfaces are finished with a matt non reflective hard wearing sealer, which is chemical, heat and water resistant.
CARE AND CLEANING
For cleaning and care of our products we recommend using a damp cloth to wipe down our boards, then wipe with a dry cloth. Stubborn food residues can be removed with soapy water and a cloth or sponge, by carefully wiping the surface. We do not recommend using any type of chemicals or abrasives, as this may damage the protective finish. For our textured backgrounds, a soft brush is recommended to remove any food stuck in the background before wiping with a damp cloth.
We recommend cleaning up any food spills as soon as possible. Food residue and spills that have a high pigment colour which are left too long on the background may stain the protective finish of the background.
We do not recommend placing any extremely hot items or food directly onto the backgrounds as this can damage the protective sealer.
Concrete, paint effect and planked boards can be stored upright on their end, side or flat. Solid wooden boards such as the ‘Antique pine’, ‘Cindy’s Table’ and ‘Worn White’ are prone to warping if subjected to long periods of high humidity and heat levels. They should be stored flat if possible in a cool and dry environment.
Within the UK
All shipments are sent next day after being processed (14 – 28 days) using UPS and are a flat rate of £16.00 per background, this includes insurance. Every shipment requires a signature at the time of delivery unless otherwise requested by the customer. This helps protect us and the customer to ensure that the product is delivered to the correct address.
All backgrounds are extremely well packed for safe arrival, we use recyclable materials where possible and reclaimed packaging so please do not be offended and please recycle and reuse where you can.
IF YOUR ORDER ARRIVES DAMAGED PLEASE TAKE PHOTOS OF THE DAMAGED PACKAGING AND NOTIFY US AS SOON AS YOU CAN. TAKE PHOTOS OF THE DAMAGED PACKAGING INSIDE AND OUT AS WELL AS THE DAMAGED PRODUCT. WITHOUT THE EVIDENCE OF PHOTOGRAPHS IT IS IMPOSSIBLE TO CLAIM FOR DAMAGE IN TRANSIT!
If you have questions pertaining to shipping please contact us.
We CANNOT be responsible for packages that are lost or wrongly delivered due to an incorrect address. Please make sure that your address is correct. If the item is returned, the buyer will be charged an additional shipping fee to have the item resent.
Outside the UK
If your country does not show at checkout please contact us and we can supply you with a shipping quote.
REFUNDS AND RETURNS
We do not usually offer refunds. If in the very rare circumstance your background arrives damaged we will replace it, we will need proof of damage to both the packaging and to the background.
TAYLOR MADE FOR YOU
Need a background that is bespoke to your brand? No worries, we would love to work with you. Just email email@example.com with your requirements.
OFF THE SHELF
With around 50 different backgrounds available in our store there is something for you. Choose from concrete, paint effects, plaster or wooden backgrounds. 2-4 week lead time unless in stock.
Coming soon a collection of stunning backgrounds available for weekly hire nationwide. Awesome colours, styles and textures to your door in under 48 hours.